Shopping Cart: (0) Items
 
Moments of Veterinary Truth: First Impressions & Other Client Contacts, VCI Signature Series Monographs, Catanzaro, 2019

Moments of Veterinary Truth: First Impressions & Other Client Contacts, VCI Signature Series Monographs, Catanzaro, 2019

Price Before VIN Member Discount:$45.00
ISBN:CAT1131

Feature:

31

Note:
This Signature Series title will be sent to you via email as a zipped (compressed) file of approximately 2-4 megabytes in size. It will include the main document in PDF format (*.pdf), and 10-20 Tool Kit supporting documents in Microsoft Word (*.doc) and/or Microsoft Excel (*.xls) formats. The email will come from [email protected], so ensure that your SPAM filter will not reject or block this email.

SAS made "Moments of Truth" famous, and the consultants on the VPC/VCI consulting team came up with over 110 "Moments of Veterinary Truth".  This monograph lists the key 110-plus moments of initial client impressions, which provides a great "team discussion thesis".  The basic moments are discussed in the monograph text, plus the author is offering 18 appendices (in the electronic tool) to expand on specific areas of potential interest).