This Signature Series title will be sent to you via email as a zipped (compressed) file of approximately 2-4 megabytes in size. It will include the main document in PDF format (*.pdf), and 10-20 Tool Kit supporting documents in Microsoft Word (*.doc) and/or Microsoft Excel (*.xls) formats. The email will come from [email protected], so ensure that your SPAM filter will not reject or block this email.
SAS made "Moments
of Truth" famous, and the consultants on the VPC/VCI consulting team came
up with over 110 "Moments of Veterinary Truth". This monograph
lists the key 110-plus moments of initial client impressions, which provides a
great "team discussion thesis". The basic moments are discussed
in the monograph text, plus the author is offering 18 appendices (in the
electronic tool) to expand on specific areas of potential interest).