If you're the do it yourself kind of person, our management tools are what you're looking for. Our Signature Series® Monographs are detailed explanations and insights into the various management challenges you face every day. Each monograph presents practical and contemporary advice on a particular topic with an emphasis on developing solutions to your problems. All monographs include a Tool Kit in Word/WordPerfect and/or Excel, so you can readily customize them to fit your practice.
Each VCI Signature Series monograph is designed to stand alone, for the 'do it yourself' practice administrator, owner, or even the support a staff member who wants to help. The program development of Veterinary Consulting International consultation services has developed these resources and field tested them in over 2000 practices - they are time proven! Nevertheless, each monograph purchase includes one courtesy e-mail with a consultant from Veterinary Consulting International to discuss questions and/or diskette application considerations.By emailing [email protected], the person or practice who purchased the monograph can inform the VCI team of the monograph purchased and an e-mail liaison will be scheduled.
Models and Methods that Drive Breakthrough Performance — We used ISO 9000® as the baseline, augmented with the 9001 IWA-1 healthcare additions, and the 2003 AAHA Standards©. This is the foundation and MIMIMUM expectations. Then we used the “Pillars of Continuous Quality Improvement” (CQI) found in the Blackwell Press text Building the Successful Veterinary Practice: Leadership Tools©, published in 1997. We applied the Six Sigma® assessment techniques, reducing variance by using standard deviation measurements, to ensure statistical improvement in practice-specific aspects of client service, patient care, and practice effectiveness. (Tool Kit includes project planning worksheets.)